Comments, Questions, etc:

PROFESSIONAL EMPLOYMENT

March 2001 to present
Owner / Managing Partner
Phat Chix, Hayward, CA

July 2001 to present
Bookkeeper
Marin Medical Alliance, Fairfax, CA

May, 1999 to February, 2001
Route Sales Representative
Kehe Food Distributors, Romeoville, IL

Responsible for ordering speciality merchandise for grocery stores including Eagle Country Markets, Cub Foods, Dick's Supermarkets, Jewel/Osco, and WalMart SuperCenters as well as independent businesses located in Freeport and Galena, Illinois, and Dubuque, Clinton and Waterloo, Iowa. Ensure that the stores are neatly stocked and have sufficient product available for sale. Provide quality customer service and attention to special orders as requested by store employees.

August, 1999 to July, 2000
Technical Support Supervisor
Uproar, New York, NY

Provide technical support to users of the http://www.uproar.com game site by email. Respond to inquiries in a timely manner, provide user with correct resolution to problem, question, comment, or complaint. Point of contact between community support and web developers. Provide quality assurance and determine severity of problems for site and game development team.

November, 1998 to August, 1999 Grocery Clerk Eagle Food Centers - Eagle Country Market, Store #320, Dubuque, IA

May 1998 to June 1998 Member Care Associate MyPoints.com,Inc. (formerly Intellipost Corporation), San Francisco, CA

Responsible for daily customer support operations for BonusMail, a direct permission based email marketing program. Answered customer inquiries by email. Provide detailed customer service status reports to management.

September 1996 to April 1998 Associate Technical Producer CNET: The Computer Network, San Francisco, CA

Responsible for daily customer and employee support operations and reporting functions of five CNET web sites, ACTIVEX.COM, BROWSERS.COM, COMPUTERS.COM, DOWNLOAD.COM and SHAREWARE.COM. Responsible for mailing list maintenance, (using LISTSERV). Acted as a liaison between design, engineering and editorial departments for HTML mockup and new design of web sites. Also created and maintained departmental web site.

July 1996 to September 1996
HTML programmer
Ecosse Technology, San Francisco, CA

Responsible for construction and maintenance of customer web pages. Ensured HTML compliance with various browsers, consulted with customer to create easy to navigate and functional web sites. Worked closely with outside consultants. Projects included Oral-B Laboratories and Access Public Relations.

June 1996 to July 1996 Technical Support Representative Best Internet Communications , Mountain View, CA

Provided technical support in setting up Internet access for customers using Macintosh and Windows/Windows 95 TCP/IP software. Assisted customers over the telephone and e-mail. Worked overnight shift independently of direct supervision

January 1996 to March 1996 Technical Support Engineer SlipNet Internet Service Provider, San Francisco, CA

Provided technical support in setting up Internet access for customers using Macintosh and Windows/Windows 95 TCP/IP software. Assisted customers over the telephone and e-mail. Responsible for the training other employees. Additional duties included configuration and maintenance of hardware located at remote locations, including modems and routers, minor system administration duties of a SunOS Unix system, and HTML coding.

June 1995 to August 1995
Field Service Technician
Monolith Computer Services, Walnut Creek, CA

Repaired computers and installed new computers, printers, and software at remote customer locations. Worked independently with minimal supervision. Provided technical assistance in person and over the telephone to customers on an as-needed basis.

September 1994 to January 1995
Computer Service Technician
Computer Outlet Center, Moraga, CA

Built and repaired computers as required and provided customer training, in store or at customer location. Worked independently with minimal supervision. Full knowledge of DOS/Windows and Macintosh hardware and software.

October 1982 to September 1994 Associate ATM Network Technician Wells Fargo Bank , San Francisco, CA

Responsible for identifying, isolating, resolving, and documenting hardware and telephone network related problems in a statewide Automated Teller Network. Dispatch service personnel to remote locations. Provided Help Desk support to personnel via telephone to enable them to diagnose hardware and modem problems. Worked independently with minimal supervision, providing complete timely detailed reports of all work. Also worked in the field with various Automated Teller Machines, including IBM 3624, NCR 5085, Fujitsu 4000 and Interbold. Able to service and perform minor repairs and diagnostics on these machines.

Ongoing self-employment: General computer consulting services, including Internet setup, computer building and repair, software training, HTML consulting, website design, computer networking and installation.

EDUCATION:
1976-1980 Loyola High School, Los Angeles, CA. College Preparatory.
1980-1984 University of Santa Clara, Santa Clara, CA. General Humanities

REFERENCES:
References available upon request.